From 12-Hour Response Times to 60-Second Replies and a 36% Boost in Bookings in 60 Days

(OVERVIEW)

Company: Luxury Travel Agency
‍Industry: Premium Travel Agency (Tailored Vacation Packages)
‍Size: 12-person team with international clientele

(1. The Challenge)

They were scaling but their systems weren’t.

With more high-value clients coming in, the team was stretched thin across:

Inquiries from multiple time zones
Custom itinerary coordination
Pre-trip questions and last-minute changes
Real-time support during travel
Post-trip feedback collection

Staff were burning out. No one had time to follow up with new leads, let alone provide 5-star support once someone booked. Calls were missed. Reschedules got messy. And every client expected concierge-level service.

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(2. What We Built, Step by Step)

This wasn’t a drop-in tool. It was a full transformation.

Step 1: Strategy & Consultation
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We mapped client’s entire workflow from initial inquiry to post-trip reviews.

We looked at every friction point, every delayed response, every “we’ll get back to you tomorrow.”‍

Step 2: Team Education & AI Planning
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We trained their sales and ops team on the future of AI in premium services.

What tasks AI should own. What still needed human touch. Where automation ends and white-glove begins.

Step 3: Development of a Custom AI Infrastructure‍

We deployed text and voice agents across their business, including:

A Lead Capture Agent that greeted every new inquiry within 60 seconds — even on weekends
A Voice Appointment Agent that handled vacation planning calls, reschedules, and payments
An On-Trip Support Agent, trained to serve only clients currently traveling, offering country-specific assistance in real time
A Follow-Up and Review Agent that re-engaged guests post-trip and funneled testimonials automatically to Google & Trustpilot

Every agent was branded, scripted, and integrated into their booking system, CRM, and client comms.

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(THE RESULTS)

+36% increase in booked packages

41 hours/week saved across sales and ops

Customer satisfaction up by 2.1 stars on review platforms

Zero missed leads during off-hours

Agent uptime? 24/7 in multiple languages

Owner now checks metrics, not inboxes

Why This Worked

This wasn’t about slapping a chatbot on their site.

This was a true AI Transformation Partnership:

✅ Custom analysis of their workflows
✅ Real education for their team
✅ Precise, well-scripted voice and text agents
✅ Ongoing support + optimization

Let’s build your AI Concierge Team.

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